Business support Business Support

Invoicing support to a Hospital and Healthcare Company

Customer Background

The client is the Director of a company that offers safe and reliable gas to all their clients. They supply packaged medical, industrial, and specialty gases, in multiple delivery modes. They uphold world-class safety standards and provide in-depth training to make sure the process and delivery of gas is safe and sound for their clients.

The company’s outreach plan along with healthcare is to reach out to different industries like aerospace, energy and chemicals, transportation, chemicals, pharmaceuticals, and others that use compressed gas. Client has been based out of the east coast of United States and is now looking to expand his business across the United States.

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The work that Brickwork India has done for our company has been great. The management staff at Brickwork has been very easy to work with and always available to fix any issues that arise, quickly and efficiently. I would highly recommend Brickwork for other company's outsourcing needs.
- Director

Project Objective

Project request was to assist on day-to-day administrative support from Brickwork admin team. The task requests included support with:

  • Email Management
  • Vendor Management
  • Dispute Management
  • Invoicing Support (Dropship charges included)
  • Payroll assistance
  • Any other adhoc requests

Results

  • In 2020, Brickwork started assisting with invoicing and email management. Currently, Brickwork assists on Invoicing, email management, dispute management (vendors and customers), payroll assistance for the company along with ad-hoc tasks.
  • Increase in business vendors from 3 to 6+, which has also increased the customers from 111 to 182+ customers. This number continues to increase every month
  • Clients team in Brickwork has also increased from 1 REA to 2.5 REA’s

Related Capabilities

Admin Support

We take care of all those little things that eat away into your productivity. Whether it’s navigating the internet for information, noting down minutes of an important meeting, creating a spreadsheet, or formatting a presentation, we are the experts. And of course, scheduling meetings and arranging your travel, coordinating with your other stakeholders are all part of our admin services.

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Data Management

Give us your data in any format and we can transform it into an organised, decision-making tool. Leverage on our expertise in data entry, cleansing, validation, converting data from one format to another and tagging.

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Customer Support

Your customers are important to us. If your customers need you, they can call us - expand your customer service solutions with our virtual assistants who are trained to give prompt support through live chat, email, or calls. Whatever may be your business, we can handle multiple channels for sales or customer service so that your customers see you as ever-responsive and customer-centric.

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